Our Core Value #1:
Client Experience Above All Else
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At Custom Deck Creations, our guiding principle and our number one core value is “client experience above all else.” This commitment shapes every aspect of our service and is the cornerstone of our business philosophy. To us, prioritizing you, our client, means adopting our homeowners’ perspective for all our projects, ensuring we align our work with their vision and needs. It’s about genuinely caring for each client and understanding that their experience with us goes beyond a mere transaction. We pledge to be consistently responsive, aiming to reply to all client communications within the same or the next business day at the latest. Our awareness of the value of our company’s reputation drives us to maintain the highest standards in all our interactions. Being helpful and sharing our knowledge freely are not just services but our responsibility. Above all, we are committed to building a truly quality product that stands the test of time, reflecting the trust our clients place in us. This core value is not just a statement; it’s the essence of who we are at Custom Deck Creations.
We will always...
- Take the homeowner’s perspective
- Truly care about the client and their personal experience
- Always respond to any client communication either the same or the next business day at the latest
- Understand the value of company reputation
- Be helpful
- Share knowledge
- Build a truly quality product