Testimonials
Explore the voices of our satisfied clients on our testimonial page, where our commitment to excellence shines through in every review. Our detail-oriented approach to deck installations has earned us accolades from those who matter most – our customers. Their experiences and stories reflect the high standards and quality we bring to every project.
CUSTOMER REVIEWS
Our Customers Love Us!
Custom Deck Creations has a track record of excellence in everything we do, and it shows in our outstanding reviews. We provide superior designs, advanced composite decking, customer-focused service, and detail-oriented deck installations.
Testimonials
Client Reviews
We’re honored to have wonderful clients. Here are some of our most recent composite deck reviews:
“Fantastic company. Salesperson Steve was very informative and was not pushy at all. When I had a hiccup with my financing and needed time to work it out Steve gave me plenty of space and simply said once I got it worked out to let them know and that they would love to build my deck for me. No pressure at all. And this was after they had taken a lot of information from me and did some leg work already. Once I was finally ready to proceed Steve made a wonderful 3D model showing me exactly what my deck would look like in accordance to my wanted features. Owner Phil then contacted
me and he made the process painless. He took care of the association approval for me including submitting all the paperwork and following up on the telephone to ensure a smooth approval. Phil also applied for and got all the proper permits needed. Foreman Dan and his crew showed up and built an absolutely beautiful deck. I have received compliments from total strangers who were walking past my home for an evening stroll and felt the need to compliment my deck. During the build I always came out and asked foreman Dan questions and every time, Dan stopped what he was doing and answered every one with zero annoyance. Dan was always very knowledgeable and happy to talk to me. I even texted owner Phil on many late afternoons to ask him questions I had about what the crew did that day and Phil was more than happy to answer every single one, without hesitation or frustration. When Phil found out I just had a newborn, he purchased and sent me a thoughtful gift for my daughter to use on our new deck. It just showed up on my doorstep. What contractor does that? This is the kind of company you are dealing with. The cost for the deck was very comparable with the other quotes I got from other companies and I couldn’t be happier with the process and the product. Thank you Phil and crew!”
– Chris, Canton
5/5
“Michelle and I have been married for 39 yrs. In that time I have never had an experience remotely close to the magnificent job as each and every individual I encountered at Custom Deck Creations.
The salesman was knowledgeable, thorough, and patient. Fantastic input when needed. 5 stars
The construction workers would come and go without fanfare leaving the construction
sight tidy. There were two fellas who were the only ones to work on the deck from framing through completion. They worked in near silence, saws, drills and nailers aside. They were friendly and didn’t mind a next door neighbor pulling up a lawn chair to watch for a couple of hours. 5 Stars
The program manager handles all the communication, that would normally have a homeowner running all over town getting permits and permissions, and setting up city inspections. I never had a clue when those things took place. At the final walk through I had two or three super nit picky issues that he made mental notes of. He passed the information along to the two construction fellas. They were out the next day around noon and gone by 1:30. Revealing an absolutely flawless deck and construction experience. 5 Stars
Summing up the whole experience I would gladly give Custom Deck Creations 15 Stars, however I guess that’s not possible here. Perhaps someone should fix custom Deck Creations.
Fantastic job.”
– Kevin, Canton
5/5
“Custom Deck Creations was the absolute BEST choice for us!! We are very involved in our home projects, but the input we received from them truly enhanced the final outcome. Steve, Phil, and Dan and his crew were all exceptionally professional and attentive during the entire process; overall a fantastic experience!! We LOVE our beautiful new deck and receive so many compliments!!”
When I thanked Margaret for her time leaving us a 5 star review on Google, Margaret replied with:
“Oh my gosh Phil it was so totally deserved!! I could have gone on for days… but all of the other 5 stars already said it. Honestly it was just the best experience for us, and you are so kind and patient!! You really are one of a kind and I know we would never have done so well if we had picked any other company! And we will tell anyone we know looking forward a deck how great you guys are 😊 😊 😊”
– Margaret, Plymouth
5/5
“Our family used Custom Deck Creations after they were recommended by several of our neighbors who had used them for prior projects. We had a 20-year-old wooden deck that was rotting and very clearly needed significant amounts of work.
Phil came out within a few days of us contacting his company to inspect our deck and discuss options regarding repair versus replacement. We felt that he gave us an
honest opinion regarding the status of our existing deck and its longevity as well as several ways that we could approach the project. We opted for a complete replacement. He sent us several design proposals that we reviewed with him and, after some modifications, settled on a design that we were happy with, using a composite decking with complete replacement of the supports. Except for the initial consultation to inspect the deck and take some measurements, the remainder of the design phase was conducted virtually or through phone conversations. I should note Phil also specifically asked us about our goals for the deck, our expectations of the project, our budget, and the timeline for the project.
The project itself ran smoothly. It took about 2.5-3 weeks from the start of demolition of the old deck to the finished new deck. There were no issues and no pauses in work. DJ, the builder, is extraordinarily talented and was great around our family (and our very curious dog). He took his time to ensure that everything was built to plan and the craftsmanship in his work is readily apparent. Frankly, I’d be hard-pressed to find any differences between the finalized schematics and the finished deck.
In summary, we couldn’t be happier with the process or the finished deck. Phil, Matt, and DJ were easy to work with, communicated clearly about the project, were responsive to any questions or concerns that we had, and built an incredible deck with some challenging design elements. We strongly recommend them and would gladly work with them again if a such a need arose.”
– MK, Ypsilanti
5/5
“We did our homework in selecting a company to rebuild our 25 year old deck. We got 3 bids, we researched the companies and spoke to them at length before we decided to go with Phil Black and Custom Deck Creations. Isn’t it great when your decision turns out to be a good one? Over the years we’ve worked with many contractors starting with the construction of our home 26 years ago and the upkeep and updating associated with home ownership ever since. No one has done higher quality work or provided more outstanding customer service than Custom Deck Creations. Phil you should be very proud of the job you and your team do. You have figured out how to run a successful business, great quality products and workmanship along with first class customer service. We will give you our highest recommendations.”
– Kirk and Vickey, Plymouth
5/5
“We love our deck and knew after our first meeting, that we would go with your company. We actually canceled an upcoming appointment that was scheduled after we met with you !!! I want to sincerely thank you for all the hard work and effort you put in. More importantly, how pleasurable and painless you made the process. I get nothing but compliments from the neighbors about the deck. It looks fantastic! We thank you for making our vision a reality and hope you and your family have a Merry Christmas and a Happy New Year!”
– Arvon and Janice, Ypsilanti
5/5
“My wife and I recently rebuilt the deck on the rear of our home. We selected the company Custom Deck Creations based on the customer reviews and research of the company’s performance history. Both the wife and I are very happy with the outcome of the build and rate the owner/builder Phil Black five stars plus. Our high rating is based on the following:
- Customer service- 5 stars based on the prompt communication we received on any questions and up to date feedback concerning the status of the deck building process.
- Project Management- 5 stars based on the service received on each phase of the project. In addition, C.A.D. renderings and floor plans provided information concerning pulling building permits to any changes in the work project due to municipal building codes. The entire deck building project was managed effectively and efficiently (even in this season of Covid19)
- Building Materials- 5 stars the company uses the highest quality materials based on customer selection
- Construction- 5 stars the construction crew is skilled and worked with me to point out any situation that might require my attention. The new deck construction was well built and the workers cleaned up at the end of each work day.
The owner Phil Black communicated with me to ensure that any and all concerns were addressed, many times within the same day and certainly no longer than 24 hrs. after contacting the business office. Custom Deck Creations receives our highest rating for service and building.”
– Paul, West Bloomfield
5/5
“Highly recommend. Phil and his team built us a beautiful deck. The process was smooth and easy. Everything was explained upfront, and went exactly as planned. Great communication, and no surprises. A pleasure to work with. I smile every time I look out the window and see our deck. We love everything about it.”
– Scott, Canton
5/5
“My wife and I love our deck built by Custom Deck Creations. We really appreciated the 3D drawing to aid in choosing colors and the overall design. Phil kept us informed through the HOA, permit and build process. Phil was very prompt to respond to our questions every step of the way. Mike built our deck and we’re very satisfied with the quality of his work. If you’re looking for a high quality deck give Phil a call!”
– Matt, Canton
5/5
“Custom Deck Creations was incredible to work with. Phil did an excellent job and was patient with us to decide on our deck design – which we changed up a few too many times. We eventually settled on the right design and Phil was very understanding of our budget for this project. We consistently were updated throughout the building process and the guys that did the work were very trustworthy and friendly. The crew was very friendly. We love our outdoor space and cannot wait to get more use out of it next summer and many more to come!”
– Chelsea and Vince, Canton
5/5
“We interviewed 8 deck builders and we are very happy with Custom Deck Creations. Our project was more than creating a custom deck we also added a 10 x 16 pergola with the pergola columns built into the deck railing. Our deck sits next to a high traffic walking path and you’ll be surprised by the amount of people that walk by stopping and taking another look. Phil is very meticulous in the do’s and dont’s in your design…very easy to work with and very professional, the whole experience was well worth our choice. We personally would recommend his team for your next outdoor project….Thank you Phil, Dan and crew for our custom deck and pergola. ”
– Jim P., Canton
5/5
“The owner Phil, was awesome to work with. Great communications. Phil is very knowledgeable with County and Township builder codes. And always available for questions. I highly recommend Custom Deck Creations!”
– Robert, Howell
5/5
A handwritten letter to one of our installers: “Dear Mike, Thank you so much for the beautiful job you did on our deck and light. Your attention to detail resulted in a place where we can have many years of relaxation and fun. It was such a pleasure working with you. You certainly made us feel that you wanted us to have what we envisioned. We have passed on to Phil how pleased we are and will certainly recommend you to others.”
– Bill and Mary, Canton
5/5
“Custom Deck did a great job on my new deck. I had a complete tear out and replacement of my old deck. They went through all the pros and cons of material and construction options with me so I could make the best decision for my needs and budget. They also provided written documentation of how they were going to do everything – details on how the support posts would be set, on the structure, and on the deck boards, etc, many of which were beyond what the local building code requires. And then they were able to deliver on what they said they would do. The new support structure for my deck is rock solid, I swear I could park a truck on it. Good communication with me throughout the entire process.
And the finished product is beautiful. I went with a composite deck material.
They were not the least expensive quote that I had, though competitive. I went with them because I wanted it done right and last many years, and I feel that they were able to give me that.”
– Dan, Howell
5/5
“We highly recommend this company. Outstanding customer service. I’ve never worked with a company that had the extremely high level of service provided by this company. There were never any surprises. Every step, from my first phone call to the last, was a great customer service experience. Phil is an excellent communicator. The work was completed without any disruption to us. The finished deck is everything we hoped it would be. It’s beautiful.”
– Cindy, Taylor
5/5
“I would highly recommend Custom Deck Creations to anyone. Phil, the owner was fantastic to work with, great communication and the job itself came out perfect. I am so glad I went with this company!”
– Chris, Canton
5/5
“I highly recommend Custom Deck Creations. Phil is very knowledgeable about anything Deck related and is in constant communication to keep you updated about the progress, always there to answer any questions. Pricing was competitive. The craftsmanship is great! I am extremely pleased with the results, and would recommend!”
– Tim, Belleville
5/5
“We interviewed 5 different deck builders, and *by far* Custom Deck Creations was the most professional, knowledgeable, and experienced. I felt no ‘sales’ pressure. The 3D process of our deck design was awesome. Crew was polite, always cleaning up every day. Phil kept us updated with progress photos and updates. We trusted him from the first call, and glad we did. Our deck turned out beautiful! If we were to do it over again, we’d absolutely hire Custom Deck Creations again.”
– Stacey, Canton
5/5
“I would highly recommend Custom Deck Creations, competitively priced, Phil could not have been better, he assisted with design choices and kept in touch with updates, even though it was a small project. Very happy with the result and would use them again.”
– Helen, Ann Arbor
5/5
“Phil, the owner, was great to work with for our project. He was always available to answer questions, and he was in constant contact with us to keep us posted about the timeline. In the end we are extremely happy with the results.”
– Katie, Canton
5/5
“Custom Deck Creations was great. They laid out their installation plans in detail, which I felt was higher quality than other quotes, and they were able to execute it to deliver that quality. Professional, high-quality. Highly recommend.”
– Annetta, New Hudson
5/5
“We want to thank you and the crew for the excellent craftsmanship and for making this project painless. The deck looks great and seems strong enough to survive a tornado! Thanks again for the timely updates. Thanks again!”
– Rickey, South Lyon
5/5
“I met with Phil very early on in the process to plan out our proposed deck at our new house. He was able to provide 3D renderings of the deck in full color so that we could determine any final modifications which was extremely helpful. It was helpful to have Phil manage the HOA and Township approval process taking 2 more things off of my plate. The crew that worked on our deck definitely knew what they were doing and were able to build out our deck in 5 days and everything seems great so far. Phil made a final stop on the day of completion to walk us through the various components of our deck to make sure we were fully satisfied.”
– Mike, Canton
5/5
“Phil and his entire crew were always polite and friendly. They worked with us every step of the way even when I wanted to change things last minute. Our new deck is beautiful and it was completed quickly and efficiently. We could not be happier.”
– Donna, Canton
5/5
