We actually return all calls and emails, and always within 1 business day at the most (usually much faster). Go ahead and try us – we’ll get right back with you. Do you have any concerns or questions? Call me, the owner, Phil, directly at (734) 931-6700. Custom Deck Creations means everything to me and my family – I’ll take care of any of your questions or concerns right away.
Most of our crews have built over 200 decks and have upwards of 20 years of experience specializing in deck design and build. We don’t pretend to be a huge “jack-of-all, expert-in-none” construction company. All we do is decks. We stand behind our work with a workmanship and labor guarantee. Once we start your project, we do not job hop and start another.
The underlying structure of your deck is the most important aspect. Most other deck contractors dig a hole and drop a pre-formed “biscuit” of casted cement, then simply rest the deck posts on this. Does this meet code? Sure. Is there any lateral (side-to-side) or uplift (vertical) resistance to wind, frost heave, and other forces? None. At Custom Deck Creations, we not only meet code, but exceed it. Our footings utilize high strength cement poured on-site during construction, properly graded lumber, and steel reinforcing rebar.
We also space decking boards properly to avoid board rot, mold, and mildew. Lines are cut straight and cleanly. Hidden fasteners are standard (not an upgrade). We’ll leave the job site clean, and actually clean up after ourselves. Have a preference of which direction your decking boards should run? Let us know and we’ll make it happen.
We’ll work to make the entire process as hassle free as possible. We’ll design and draw all project blueprints, apply for and manage the permitting process, handle all inspections, and make sure the work is approved. We’ll keep you updated throughout the entire process – you’ll never wonder when we’ll be doing what or how far along we are. We’ll update you the entire time. Have any questions on why we’re doing what we’re doing? Just curious about the build process? Ask us, we’ll explain anything.
Job payments are paid on a job-progression basis. This means you only pay as we perform the work – no more paying large deposits and then not seeing your contractor for months (if ever again). And your final payment isn’t due until your local municipality approves the work and actually provides the certificate of occupancy.
We stand behind our work. We offer both a manufacturer warranty, and a workmanship guarantee.
We Offer Financing.
We’ve done this once or twice before, and so are able to partner with financial institutions to offer low rate or no fee financing. Get approved and have the funds available in minutes.
You know what you’re getting before you sign anything. After setting up a call to learn more about what you’re envisioning for your new backyard space, we’ll set up a Design & Color Consultation to create your dream deck. We’ll design 3D renderings of various deck designs before you commit to any construction.
We’ll also quote you to the penny. There are no surprise extra charges unlike the cheaper guys who come in and bid low to gain your business, then surprise you during the project and charge for required work just to be able to finish the project at all. We’ve seen this all too often and it just upsets us. Your project will not exceed the amount we quote.