CUSTOMER REVIEWS
Our Customers Love Us!
No one has done higher quality work
“We did our homework in selecting a company to rebuild our 25 year old deck. We got 3 bids, we researched the companies and spoke to them at length before we decided to go with Phil Black and Custom Deck Creations. Isn’t it great when your decision turns out to be a good one? Over the years we’ve worked with many contractors starting with the construction of our home 26 years ago and the upkeep and updating associated with home ownership ever since. No one has done higher quality work or provided more outstanding customer service than Custom Deck Creations. Phil you should be very proud of the job you and your team do. You have figured out how to run a successful business, great quality products and workmanship along with first class customer service. We will give you our highest recommendations.”A pleasure to work with.
“Highly recommend. Phil and his team built us a beautiful deck. The process was smooth and easy. Everything was explained upfront, and went exactly as planned. Great communication, and no surprises. A pleasure to work with. I smile every time I look out the window and see our deck. We love everything about it.”It looks fantastic!
“We love our deck and knew after our first meeting, that we would go with your company. We actually canceled an upcoming appointment that was scheduled after we met with you !!! I want to sincerely thank you for all the hard work and effort you put in. More importantly, how pleasurable and painless you made the process. I get nothing but compliments from the neighbors about the deck. It looks fantastic! We thank you for making our vision a reality and hope you and your family have a Merry Christmas and a Happy New Year!”Testimonials
Client Reviews
me and he made the process painless. He took care of the association approval for me including submitting all the paperwork and following up on the telephone to ensure a smooth approval. Phil also applied for and got all the proper permits needed. Foreman Dan and his crew showed up and built an absolutely beautiful deck. I have received compliments from total strangers who were walking past my home for an evening stroll and felt the need to compliment my deck. During the build I always came out and asked foreman Dan questions and every time, Dan stopped what he was doing and answered every one with zero annoyance. Dan was always very knowledgeable and happy to talk to me. I even texted owner Phil on many late afternoons to ask him questions I had about what the crew did that day and Phil was more than happy to answer every single one, without hesitation or frustration. When Phil found out I just had a newborn, he purchased and sent me a thoughtful gift for my daughter to use on our new deck. It just showed up on my doorstep. What contractor does that? This is the kind of company you are dealing with. The cost for the deck was very comparable with the other quotes I got from other companies and I couldn’t be happier with the process and the product. Thank you Phil and crew!”
site tidy. There were two fellas who were the only ones to work on the deck from framing through completion. They worked in near silence, saws, drills and nailers aside. They were friendly and didn’t mind a next door neighbor pulling up a lawn chair to watch for a couple of hours. 5 Stars
The program manager handles all the communication, that would normally have a homeowner running all over town getting permits and permissions, and setting up city inspections. I never had a clue when those things took place. At the final walk through I had two or three super nit picky issues that he made mental notes of. He passed the information along to the two construction fellas. They were out the next day around noon and gone by 1:30. Revealing an absolutely flawless deck and construction experience. 5 Stars
“We did our homework in selecting a company to rebuild our 25 year old deck. We got 3 bids, we researched the companies and spoke to them at length before we decided to go with Phil Black and Custom Deck Creations. Isn’t it great when your decision turns out to be a good one? Over the years we’ve worked with many contractors starting with the construction of our home 26 years ago and the upkeep and updating associated with home ownership ever since. No one has done higher quality work or provided more outstanding customer service than Custom Deck Creations. Phil you should be very proud of the job you and your team do. You have figured out how to run a successful business, great quality products and workmanship along with first class customer service. We will give you our highest recommendations.”
“We love our deck and knew after our first meeting, that we would go with your company. We actually canceled an upcoming appointment that was scheduled after we met with you !!! I want to sincerely thank you for all the hard work and effort you put in. More importantly, how pleasurable and painless you made the process. I get nothing but compliments from the neighbors about the deck. It looks fantastic! We thank you for making our vision a reality and hope you and your family have a Merry Christmas and a Happy New Year!”
- Customer service- 5 stars based on the prompt communication we received on any questions and up to date feedback concerning the status of the deck building process.
- Project Management- 5 stars based on the service received on each phase of the project. In addition, C.A.D. renderings and floor plans provided information concerning pulling building permits to any changes in the work project due to municipal building codes. The entire deck building project was managed effectively and efficiently (even in this season of Covid19)
- Building Materials- 5 stars the company uses the highest quality materials based on customer selection
- Construction- 5 stars the construction crew is skilled and worked with me to point out any situation that might require my attention. The new deck construction was well built and the workers cleaned up at the end of each work day.
“We interviewed 8 deck builders and we are very happy with Custom Deck Creations. Our project was more than creating a custom deck we also added a 10 x 16 pergola with the pergola columns built into the deck railing. Our deck sits next to a high traffic walking path and you’ll be surprised by the amount of people that walk by stopping and taking another look. Phil is very meticulous in the dos and don’ts in your design…very easy to work with and very professional, the whole experience was well worth our choice. We personally would recommend his team for your next outdoor project….Thank you Phil, Dan and crew for our custom deck and pergola. ”
“Custom Deck did a great job on my new deck. I had a complete tear out and replacement of my old deck. They went through all the pros and cons of material and construction options with me so I could make the best decision for my needs and budget. They also provided written documentation of how they were going to do everything – details on how the support posts would be set, on the structure, and on the deck boards, etc., many of which were beyond what the local building code requires. And then they were able to deliver on what they said they would do. The new support structure for my deck is rock solid, I swear I could park a truck on it. Good communication with me throughout the entire process.
“Very good design and fair cost. Perfect construction process. Flawless communication. Very attentive and supportive.”
Overall a fantastic experience!!
“Custom Deck Creations was the absolute BEST choice for us!! We are very involved in our home projects, but the input we received from them truly enhanced the final outcome. Steve, Phil, and Dan and his crew were all exceptionally professional and attentive during the entire process; overall a fantastic experience!! We LOVE our beautiful new deck and receive so many compliments!!”